ReadyShare Vault Backup Engine Failed

[stanfrench]

I can no longer back-up my Desktop PC using ReadyShare Vault. I have a Netgear Nighthawk AC2350 (R7500) wifi router and a Western Digital My Passport 2 TB portable hard drive attached to the router. After 80-100 files, it stops with the message "Backup Engine Failed". I have no problem to back up my Laptop PC. Can someone tell me how I can get the ReadyShare Vault to work without stopping? Or suggest some troubleshooting remedies? Thank you

[DexterJB]

HI @stanfrench,

1. What is the firmware version of the router?

2. What version of the ReadySHARE Vault program do you have installed?

3. Is the laptop also using the ReadySHARE Vault program?

4. Is the laptop also backing up the same amount of files as the desktop?

5. What is the operating system of the laptop and the desktop?

6. Have you tried re-installing the program on the desktop?

Regards,

Dexter

Community Team

[stanfrench]

Hi Dexter,

Thanks for the reply. Here are the answers:

1. Router firmware is 1.0.0.112

2. ReadyShare Vault version is 2.0.10.100

3. Both laptop and desktop use the same router and same version of ReadyShare Vault. Both back-up to the same external hard disk which is attached to the router.

4. The laptop backs up more data than the desktop.

5. Both run Windows 10, build 1709, 64 bit.

6. Yes, tried uninstalling ReadyShare Vault on the desktop, then reinstalled but same result (backup engine failure). The desktop worked ok using the older version of ReadyShare Vault before I upgraded, but I can't find the installation package for that.

Hope that helps, tips or guidance would be appreciated.

[DexterJB]

HI @stanfrench,

Please try installing the latest version (version 7.0) of the program from the link below.

http://netgear.com/readyshare

Regards,

Dexter

Community Team

[stanfrench]

Thank you Dexter, I tried that (v7.0.1.100) but same problem. It gets to about 350 items and then stops. When I open the dashboard, it still says "Backup Engine Failed". Do you know if its possble to install the lower version? I was working ok. Or I can keep trying to troubleshoot this one. Cheers.

[DexterJB]

HI @stanfrench,

I have sent you a message. Please check your inbox.

Regards,

Dexter
Community Team

[dhaker]

I am having the same trouble trying to backup a Dell Laptop!!

[stanfrench]

The solution for me was to install an earlier version of Netgear ReadyShare Vault. But you need their assistance to get it. 

[dhaker]

I would also like to install a older version of ReadyShare Vault and have searched the sight but can't find a older version. Any help would be appreciated. 

[stanfrench]

Here is a link to a lower version that worked for me when I had the "Back-up Engine Failed" issue:

http://files.netgear-support.com/go/?a=d&i=RlgLv14wfc

Good luck!

[romalley]

Readyshare Vault is not working. Always says "backup engine failed." I have downloaded the lastest program and firmware for my router. I'm not sure what else I can do. 

[dhaker]

I am also still having the same problem.  When I try to download the earlier version It says I need additional information to download the software.

[shandyjt2]

It appears to be backing up for a while andthen ends with "Backup Engine Failed".
Read a few threads here and upgraded my software and firmware.
Any help is appreciated.
I saw some saying iinstall and older version but haven't been able to find older software.

Hardware Version R6900
Firmware Version V1.0.1.44_10.0.28
GUI Language Version V1.0.1.44_2.1.38.1

[stanfrench]

Here is the link I was given that helped me solve my problem with the engine failure. 

http://files.netgear-support.com/go/?a=d&i=RlgLv14wfc

Hope it works for you. I've since moved to Mac so i no longer use ReadyShare (only for Windows). I guess that permanently solved my problem...and others.

[shandyjt2]

Hi, Thank you.
That link is giving me a file not found error.  :'-(

[stanfrench]

Sorry about that, it was last November when I got the link, so Netgear must have moved it. The person who gave it to me was John,  Expert ID: 8312 of NETGEAR L2 Support Expert. If he or any of his colleagues read this, perhaps they can direct you to the current file location. Keep trying, the file does exist. Good luck!

[ghrad]

V2.01.26

When using Ready Share always get message "Backup Engine Failed".  Any new solutions?  I've tried everything that can be found in the blogs.