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Re: ReadyShare Vault Service will not run

Resmithn
Tutor

ReadyShare Vault Service will not run

Installed Windows 10 Fall Update. ReadyShare Vault service [GenieTimelineService.exe] will not run. Faulting module is GSWatcher4.dll.

Have another PC [w/o Windows Fall Update] ReadyShare Vault running okay. Attached file is Windows event log.

Appreciate any feedback.

Thank You

Model: R8500|Nighthawk X8 Tri-Band AC5300 WiFi Router
Message 1 of 7
Resmithn
Tutor

Re: ReadyShare Vault Service will not run

Netgear support was awful. They wanted $150 since the "90 days" expired. Submitted to Genie9, their reply is below.

New reply for the ticket #GTLSup00181350

 
Hello Robert,
Regarding your issue, we're well aware of this problem as it has been caused by the latest update of Windows 10. Unfortunately we couldn't solve the issue on the 2016 version. However, our 2017 doesn't have this problem and it can be downloaded from the following link : 
http://www.genie9.com/business/Genie_Timeline_pro/download.aspx

If you wish to purchase it, please note that we're running a 50% discount which can be claimed from the following link :

http://www.genie9.com/promo/Genie9OffersHalloween.aspx?utm_source=halloween_offer&utm_medium=genie9_...

Regards,
Thomas Parker
Genie9 Technical support team
Genie9, Backup redefined 

#GTLSup00181350
Message 2 of 7
DexterJB
NETGEAR Moderator

Re: ReadyShare Vault Service will not run

Hi @Resmithn,

 

1. Have you tried re-installing the program on the computer experiencing the issue?

2. Only the ReadySHARE Vault program that can be downloaded from the official NETGEAR page linked below is supported.

 

http://netgear.com/readyshare

 

Regards,

 

Dexter

Community Team

Message 3 of 7
DexterJB
NETGEAR Moderator

Re: ReadyShare Vault Service will not run

Hi @Resmithn,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 4 of 7
Resmithn
Tutor

Re: ReadyShare Vault Service will not run

No, as said I downloaded Genie Timeline per thread above. ReadyShareVault will not run on PC with Windows Fall update installed.

 

Model: R8500|Nighthawk X8 Tri-Band AC5300 WiFi Router
Message 5 of 7
DexterJB
NETGEAR Moderator

Re: ReadyShare Vault Service will not run

Hi @Resmithn,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team

Message 6 of 7
jsirgey
Aspirant

Re: ReadyShare Vault Service will not run

i'm having this issue on one of my pc's but not the other Router is R6400, can anyone help?

Message 7 of 7
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