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Forum Discussion

Airpro360's avatar
Airpro360
Aspirant
Dec 25, 2016

ReadyShare not allowing access to my WD drive since I ejected the drive

I have a WD terabyte drive and used the ReadyShare feature, I tried to eject the drive from the readyshare application and also from my Macbook. Wasn't sure if it had been ejected or not, I unplugged the drive from my router and tried to use in my Macbook, drive only flashed with a fast blinking. Plugged the drive back into the router and was able to access files. I then ejected the drive from the router and tried on Macbook again, same thing, fast blinking on HD and will not connect to either the router or Macbook. I think there is something wrong in the ReadyShare application that is blocking the MAC Address on the HD from connecting.

 

Thanks!

Genie

7 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 29, 2016

    Hi Airpro360,

     

    1. You mentioned "HD and will not connect to either the router or Macbook". So, is the hard drive inaccessible on both the router and directly to the computer or is it just when connected to the computer?

    2. What is the file format of the hard drive?

    3. Have you tried connecting the hard drive to another computer?

    4. What is the model number and firmware version of the router?

     

    Regards,

     

    Dexter

    Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jan 02, 2017

    Hi @Airpro360,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team

    • Airpro360's avatar
      Airpro360
      Aspirant
      Jan 02, 2017

      I somehow finally ejected the external drive from the router. Yes, fortunately through the community. I find it sad that Netgear will only support their routers for 3 months . I’m sure that will be a deciding factor when purchasing my next set of routers and networking equipment.

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Jan 02, 2017

        Hi @Airpro360,

         

        I would like to confirm if the issue was resolved. If not, your response to my previous inquiry would help us isolate the issue.

         

        Regards,

         

        Dexter

        Community Team

  • pileo's avatar
    pileo
    Aspirant
    Mar 13, 2017

    I have the same problem!!!

    I can't use my garddrive on my mac anymore, after having attached it to my Netgear Router. On my mac the harddrive (attached with usb) blinks but does not appear anymore. 

     

    Please help!

     

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Mar 16, 2017

      Hi pileo,

       

      1. What is the model number and firmware version of your device?

      2. What is the model number and capacity of your hard drive?

      3. Can the hard drive still be detected when connected to the router?

      4. What is the file format of the hard drive?

      5. Can the drive be detected when connected to a Windows PC?

       

      Regards,

       

      Dexter

      Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Mar 20, 2017

      Hi pileo,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team