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Re: Remote Management through OIS Genie app, router not registered

FarAfield
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Remote Management through OIS Genie app, router not registered

I am trying to set up remote management on an R7000 and am having troubles, I think on Netgear's end.

 

I logged into the router via the webpage, turned on remote management for any user (I will dial this down once I get it working) and saved the settings.  I also made sure my router was registered with Netgear.  When I try to log in remotely from Genie on my iPad or iPhone, the list of regsitered devices is blank and I get the message "no router is registered."  Any thoughts?

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DexterJB
NETGEAR Moderator

Re: Remote Management through OIS Genie app, router not registered

Hi @FarAfield,

 

Have you tried using a computer to log in remotely?

 

Regards,

 

Dexter

Community Team

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