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Router not connected
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2018-11-15
08:18 PM
2018-11-15
08:18 PM
Router not connected
Recently, I have not been able to connect to my nighthawk router R9000 or my NETGEAR extender EX8000 using the nether genie or nighthawk app on my iPhone 6s I also can’t connect using my MacBook Pro with Mojave ver 10.14.1. It says my router is not connected, but if I put in the routers IP address, it will show it is connected and all my devices are connected. I checked for firmware updates, but doesn’t seem to be connecting to NETGEAR server. Any help would be greatly appreciated.
Model: Genie|Desktop Mobile and Product Setup Genie
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2018-11-19
06:47 PM
2018-11-19
06:47 PM
Re: Router not connected
Hi @RickK726,
Welcome to the community!
1. What is the firmware version of the router and the extender?
2. Have you tried re-installing the apps?
3. What version of the app/s do you have installed?
4. Was working before?
Regards,
Dexter
Community Team
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2018-12-17
06:02 PM
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