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Router not connected

RickK726
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Router not connected

Recently, I have not been able to connect to my nighthawk router R9000 or my NETGEAR extender EX8000 using the nether genie or nighthawk app on my iPhone 6s I also can’t connect using my MacBook Pro with Mojave ver 10.14.1. It says my router is not connected, but if I put in the routers IP address, it will show it is connected and all my devices are connected. I checked for firmware updates, but doesn’t seem to be connecting to NETGEAR server. Any help would be greatly appreciated.
Model: Genie|Desktop Mobile and Product Setup Genie
Message 1 of 3
DexterJB
NETGEAR Moderator

Re: Router not connected

Hi @RickK726,

 

Welcome to the community!

 

1. What is the firmware version of the router and the extender?

2. Have you tried re-installing the apps?

3. What version of the app/s do you have installed?

4. Was working before?

 

Regards,

 

Dexter

Community Team

Message 2 of 3
DexterJB
NETGEAR Moderator

Re: Router not connected

Hi @RickK726,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

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