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Router reloaded changed password on it's own

Carriesharing
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Router reloaded changed password on it's own

Every thing was working well or so I thought. Mid day the genie popped up (my computer asked if Netgear could make changes to myhhard drive {YES} ) and began to download my router as if it wasn't in my computer aready. My password to enter for setup changed back to "password" but the password I use to identify myself with Netgear online services remaned the same. What happenend? Please if you have an idea let me know. Thank you

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DexterJB
NETGEAR Moderator

Re: Router reloaded changed password on it's own

Hi @Carriesharing,

 

This is a very unique case wherein updating the NETGEAR Genie program would set the admin router password back to default. I suggest making sure that your routers firmware is up to date and change the password back what you had before.

 

Regards,

 

Dexter

Community Team

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