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Forum Discussion
CT1958
Aug 02, 2022Aspirant
Security answers and password
Good afternoon, I have a difficult problem and I do not know how to solve it. My security answers are correct but it keeps telling me that they do not match and also I can not remember my password t...
plemans
Aug 02, 2022Guru - Experienced User
2 things.
1. with ios devices make sure icloud relay and private mac/ip address are disabled.
2. if you didn't setup the security questions, it still asks them but there isn't a right response. If thats the case, your only way back in would be a factory reset.
CT1958
Aug 02, 2022Aspirant
Thank you so very much. Appreciate your help. Have a good day!