Orbi WiFi 7 RBE973
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Security answers and password

CT1958
Aspirant

Security answers and password

Good afternoon,

I have a difficult problem and I do not know how to solve it. My security answers are correct but it keeps telling me that they do not match and also I can not remember my password to get the Nighthawk app to work on my phone. I have the app on my IPad but I would like it also on my phone. Can someone please help me with the security issue and the password issue? Thank you so much

Message 1 of 3
plemans
Guru

Re: Security answers and password

2 things. 

1. with ios devices make sure icloud relay and private mac/ip address are disabled. 

2. if you didn't setup the security questions, it still asks them but there isn't a right response. If thats the case, your only way back in would be a factory reset. 

Message 2 of 3
CT1958
Aspirant

Re: Security answers and password

Thank you so very much. Appreciate your help. Have a good day!

Message 3 of 3
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