Orbi WiFi 7 RBE973
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Signing up for DNS

JohnDebi
Aspirant

Signing up for DNS

Trying to sign up for the OPENDNS account for parental controls. Keeps telling me 'action failed' after successfully creating username and password. Help!
Model: WNDR4300|N750 Wireless Dual Band Gigabit Router
Message 1 of 4

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DexterJB
NETGEAR Moderator

Re: Signing up for DNS

Hi @JohnDebi,

 

1. Please try using another device (iOS, Android, another computer).

2. What is the firmware version of the router?

3. Have you tried re-installing the app?

4. Are you able to login via a web browser (https://netgear.opendns.com/sign_in.php) using the credentials?

 

Regards,

 

Dexter

Community Team

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Message 3 of 4

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JohnDebi
Aspirant

Re: Signing up for DNS

To be clear, Not a Netgear armor question, but I had to put a label in. I am trying to use the Netgear Genie app to sign up for the OpenDNS.
Model: WNDR4300|N750 Wireless Dual Band Gigabit Router
Message 2 of 4
DexterJB
NETGEAR Moderator

Re: Signing up for DNS

Hi @JohnDebi,

 

1. Please try using another device (iOS, Android, another computer).

2. What is the firmware version of the router?

3. Have you tried re-installing the app?

4. Are you able to login via a web browser (https://netgear.opendns.com/sign_in.php) using the credentials?

 

Regards,

 

Dexter

Community Team

Message 3 of 4
DexterJB
NETGEAR Moderator

Re: Signing up for DNS

Hi @JohnDebi,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

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