Signing up for DNS

[JohnDebi]

Trying to sign up for the OPENDNS account for parental controls. Keeps telling me 'action failed' after successfully creating username and password. Help!

[DexterJB · Accepted solution]

Hi @JohnDebi,

1. Please try using another device (iOS, Android, another computer).

2. What is the firmware version of the router?

3. Have you tried re-installing the app?

4. Are you able to login via a web browser (https://netgear.opendns.com/sign_in.php) using the credentials?

Regards,

Dexter

Community Team

[JohnDebi]

To be clear, Not a Netgear armor question, but I had to put a label in. I am trying to use the Netgear Genie app to sign up for the OpenDNS.

[DexterJB · Accepted solution]

Hi @JohnDebi,

1. Please try using another device (iOS, Android, another computer).

2. What is the firmware version of the router?

3. Have you tried re-installing the app?

4. Are you able to login via a web browser (https://netgear.opendns.com/sign_in.php) using the credentials?

Regards,

Dexter

Community Team

[DexterJB]

Hi @JohnDebi,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team