I have now try to leave a compliant for 2 days.
How did you try to contact support?
Have you registered the device at MyNetgear?
The easiest way to get in touch is through that route.
Another option is to ask here for help. Before you do that, you should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
If you do that, pick the right area of this forum. You have put your message in the Nighthawk App area, which has nothing to do with your problem.
Your device is a R6000 Series AC WiFi Router. You might get better replies, and find other answers, over in the appropriate section:
Whatever you do, be very wary of any Netgear contact phone numbers that you find with a web search. They are often scammers who pay to get a listing for sites that will want to relieve you if money. They have nothing to do with Netgear.
Netgear itself does not provide paid for support. It farms that out to GearHead Technical Support.
Just another user.My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V