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The app on my phone does not connect to router and my phone does not connect, but shows i am on wifi

Marsagain
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The app on my phone does not connect to router and my phone does not connect, but shows i am on wifi

I did soemthing within the app so now the app and my phone do nor connect to my wifi router. All other devices in the house connect to the router just fine. My phon eshows that i am connected to to my wifi.  Ireally don't want to do a new sysyem setup as suggested on the app. I have unplugged the router and plugged back in but nothing changed.

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Christian_R
NETGEAR Employee Retired

Re: The app on my phone does not connect to router and my phone does not connect, but shows i am ...

Hello Marsagain, 

 

Welcome to the community! For us to better assist, may you start by telling us the model number of your router and the app you're referring to? 

 

Thanks,

Christian 

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