Trying to enable parental controls. Do I have to have access to Windows?

[cdysthe]

Hi,

I do not have access to any Windows machines and want to set up parental controls through OpenDNS. I have installed the Android app, but when I try to log in to my OpenDNS account my user name and password is not accepted although I know it's right since I can easily log in to the OpenDNS site with it. However, when I go to https://netgear.opendns.com/devices.php it says that this account doesn't have any Netgear devices associlated with it and on the bottom of the page it tells me to download a Windows or Mac application which is of no use to me. Do I really have to have a Windows machine to user parental controls, or is there a way to get my Nighthawk associated with my OpenDNS account without having get a Windows computer?

[JamesGL]

Hi @cdysthe,

Welcome to Community!

For LPC configuration, you may need to use a computer for the desktop genie to install the LPC. Check this KB article.

http://kb.netgear.com/app/answers/detail/a_id/25687/~/how-to-configure-live-parental-control-on-my-n...

Regards,

JamesGL
Community Team

[cdysthe]

Hi,

Thanks! I do have the Genie app on my tablet. It doesn't work with Android? I also have Linux machines and Chromebooks. Oh well, that sucks. Great router though and it runs Linux. 😀

[studdawg]

I'm having same problem and am using a pc with windows 8.1.  Same result.  Worse, crashes ios app when i try it there.  Very frustrating. 

[cdysthe]

I actually got Genie to run under Wine 1.6 on Linux. All functionality is there except for being able to set up parental controls.

[DexterJB]

Hi @studdawg and @cdysthe,

You should be able to login to your OpenDNS account through the NETGEAR Genie and manage your LPC (Live Parental Controls) settings.

Regards,

Dexter

Community Team

[cdysthe]

Hi,

The problem was that I was not able to log in using any method. It turned out it was a known problem that OpenDNS fixed as soon as they were made aware of it. From today I am able to log in and set up parental controls.