Unable to Login to Netgear Nighthawk App Using iPhone

Question

I am currently unable to login to my Netgear Nighthaw app via my iPhone. Firmware up to date and had already uninstalled/installed Netgear app. Router is working fine and I am able to log-in using my desktop but keep getting the message "Session timed out please try again" when using my phone app. Router not in AP mode and "Local Network" is enabled. When I try again, the "Logon timed out, please try again" appears.

This has been going on for 3 weeks now.

I have also reset my router 2 times, changed my password to default and then to different password 4 times. I have tested with no internet and with internet while connected to my local network. I have ensured firewall is off and on for testing. I have banged my head on the wall just in case it would help. :)

I have searched the forums and it appears there have been alot of issues but no resolutions within the last 2 years.

Any helpful suggestions will be very much appreciated!

plemans · Answer

have you tried a differet phone?&nbsp;

dprobkw · Answer

I have. I tried with my old 6splus and another iPhone 11 Pro. Still didn’t work. Sorry I forgot to post it.

plemans · Answer

Its a bit odd that everything works but the app. and it not working on both android and iOS.&nbsp;
&nbsp;

dprobkw · Answer

Yes it is odd . It appears others had the same issue last year and no solution was posted and the post was closed due to lack of responses.

DexterJB · Answer

Hi dprobkw, we'd like to know the following. 
&nbsp; 
What is the exact firmware version of the R7800? 
Does the issue persist with older firmware versions? 
What is the iOS version of your phones? 
Do you have an Android device to test it with? Does the issue persist on that as well? 
&nbsp; 
Dexter 
NETGEAR Team

Forum Discussion

Unable to Login to Netgear Nighthawk App Using iPhone

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