Unable to Register Product - Already Registered RAX-80

[nidhin]

Hi,

I am trying to register my router to use the Add Ons in the Nighthawk App and i am getting the below message.

"This serial number is already registered to another customer. Please email NETGEAR support Customer.service@netgear.com for help.

I emailed them with the order details from amazon as well as the serial number,But no response.I hope someone can look into it and fix it for me.

Thanks,

Nidhin

[michaelkenward]

One for @Christian_R, @ChristineT or @DexterJB.

[Christian_R]

Hello nidhin,

May you send me a private message with your email address and the serial number of your device. I'll see if Customer Care can follow up with you as soon as possible. 

Regards,

Christian