Unable to Register Product - Already Registered

[Retired_Member]

Hi,

I have recently installed the Nighthawk app and when I try to enable Remote Management it says my device is already registered with another account. I have also logged into MyNETGEAR and tried to register my device and it says "This serial number is already registered to another customer. Please email NETGEAR support Customer.service@netgear.com for help."

I tried to email customer service a couple of times with no reply. I have read some other threads and support seem to be able to fix the issue if it's posted here. Please help.

Thanks

[Kevin_Edwin · Accepted solution]

Thanks @Christian_R 

Netgear support did contact me. 

In my case, it appears i had registered the router under a different email address - which i picked up when Netgear support responded to me on that email address (Telling me they could not find anything wrong  

I now need to manage the router remotely using one email address and use the other for everything else - which is ok.

Not sure if i can actually mark this thread as closed or solved. But that was a quick turnaround !

Kevin

[schumaku]

@Christian_R please.

[Christian_R]

Hello m1nt, 

Welcome to the Community! Please send me a private message with your email address and serial number and I can forward it to our Customer Care for assistance.

Christian 

[Retired_Member]

Thanks guys! Customer Service have finally replied - must have seen this haha. I'll post back if there are any issues.

[Retired_Member]

Hi @Christian_R, 

I haven't heard from customer care again - they seem to have dopped of the earth. Can you please help? I have PM'ed you my info.

Thanks heaps!

[Kevin_Edwin]

Hi all

I purchased this device in Aug 2016 and have the latest firmware.

I am trying to enable remote management - for a simple reason - the USB connected to it for some reason ocassionally does not get recognised. I need to reset/reboot and it comes back again. So i am hoping by remote management, when i am travelling, i can reboot the router to fix the issue - if it occurs. 

I have the same issue of it being registered previously. I have always used the same Netgear account so cannot say i have used another account.

Would someone be able to help. Thanks

Kevin

[Christian_R]

Hello Kevin_Edwin, 

Thank you for taking the time to post. I can certainly assist with getting you some help. Please send me a private message with the following info. 

Email Address:

Serial Number: 

Thanks,

Christian 

[Kevin_Edwin · Accepted solution]

Thanks @Christian_R 

Netgear support did contact me. 

In my case, it appears i had registered the router under a different email address - which i picked up when Netgear support responded to me on that email address (Telling me they could not find anything wrong  

I now need to manage the router remotely using one email address and use the other for everything else - which is ok.

Not sure if i can actually mark this thread as closed or solved. But that was a quick turnaround !

Kevin

[Christian_R]

Hi Kevin, 

Happy to hear support was able to get in contacted with you. I have marked your latest response as solved 🙂 

Have a great day!

Christian