Unable to activate/register r7900 Remote access from WIndows Netgear Genie nor iOS Netgear Genie

[Shereef]

Unable to activate/register r7900 Remote access from WIndows Netgear Genie nor iOS Netgear Genie

[DexterJB]

Hi @Shereef,

1. What is the firmware version of the router?

2. What is the app version of Genie (desktop and iOS)?

3. Have you tried resetting the router?

Regards,

Dexter

Community Team

[DexterJB]

Hi @Shereef,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[Shereef]

Hello and thanks for your 2 months late reply, upon no one replying to this post, I called your customer support line and no one picked up and the line kept breaking up and disconnecting, so I returned the product and i swore never to buy a netgear agaim simce their forum is in active and their phone support is non existent and their products suck and have bugs right out of the box!