Unable to login to nighthawk....unable to change USERNAME from admin

[asps16t]

I have an Mesh WiFi 6 Router(MR60) .

Today I got a Nighthawk App update on my phone which I installed.

It said to make sure I have the latest firmware, so I tried logging in.

The app opens up with the username ADMIN, and it will not let me change it.

I tried 3 passwords, all failed.

I tried "password"

I tried the "router password" also.

Finally I tried the password associated with my outlook email address.  It failed as well.

Why can't I open the nighthawk app?

[michaelkenward]

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@asps16t wrote:

The app opens up with the username ADMIN, and it will not let me change it.

It is fixed, and it is admin, not ADMIN.

As to the rest, start by telling people which Nighthawk App you have. Android? iOS?

Local access on your wifi network? Anywhere access over the Internet?

[asps16t]

I have ios 14.4.

I am trying to make sure my router firmware is up to date.

[michaelkenward]

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@asps16t wrote:

I am trying to make sure my router firmware is up to date.

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This is best not done with an app on wifi.

If you have a PC wired to the network, try that.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

That page will also have any software, firmware and drivers for your device, if they exist.

Check the section in the manual Update the router and satellite firmware.

You can use the browser on as mobile phone to do this, but I wouldn't try that myself. If the wifi goes down for any reason you risk a wrecked router.

[TrackerBill]

The body of the Nighthawk says the admin login is attadmin

I downloaded the Netgear mobile app and am trying to login to the modem.

The app bring "admin" as a username and can't be changed.

[Christian_R]

Hello TrackerBill,

The admin username cannot be changed. May you try logging in by entering the default password below. 

Password: password

Regards,

Christian 

[MMastery16]

This has nothing to do with the router or extender. The app won't switch between devices without asking you to log in to router but does not allow you to change Username from default "admin".

It returns to Login Required screen

"Login to your admin credentials to manage Cable Router settings"

[michaelkenward]

This is getting confusing. 

Take this bit:

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@MMastery16 wrote:

This has nothing to do with the router or extender.

Using an app is a two-step process. The app is a wifi thing. Before it can access your device, you need to login and connect to the wifi network from that device .

We never did learn from @asps16t , the person who asked the question, which app they use. Netgear released a new version of the Android app yesterday.

As to the question from @TrackerBill their hardware is a bit of "specialist" kit, best discussed in the area reserved for those devices: That's probably here:

Mobile Routers, Hotspots & Modems

I see no sign that the Nighthawk app supports any of those devices. That uses a different app:

NETGEAR Mobile – Apps on Google Play

Probably not something best discussed here.

On this one:

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@MMastery16 wrote:

This has nothing to do with the router or extender. The app won't switch between devices without asking you to log in to router but does not allow you to change Username from default "admin".

It returns to Login Required screen

"Login to your admin credentials to manage Cable Router settings"

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This doesn't seem to have anything to do with the first question, which was about the MR60, Mesh router. Heaven only knows where a "Cable Router" is involved. Actually, what is a cable router? Ands what does "switch between devices" have to do with this?

This just underlines the advice not to jump in on the end of a months old discussion about completely different issues and devices. That is known as "hijacking". It does a disservice to the person who first asked for help and reduces the likelihood that anyone else will see the message and respond..