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Unable to select "Parental Controls" (opens web page instead of settings)
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Unable to select "Parental Controls" (opens web page instead of settings)
I'm unable to select "Parental Controls" in my Netgear Genie. Clicking on "Parental Controls" opens web page netgear.com/lpc and not the "Parental Controls" settings. How can I get to the settings?
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Re: Unable to select "Parental Controls" (opens web page instead of settings)
Using another device did not resolve the issue
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Re: Unable to select "Parental Controls" (opens web page instead of settings)
Hi @neen,
Selecting the Parental Controls option while on the router UI will redirect you to the page to download the NETGEAR Genie app/program for your device/s. You can access the settings and/or make configurations if you use the NETGEAR Genie app/program. You can check the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/25687
Regards,
Dexter
Community Team
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Re: Unable to select "Parental Controls" (opens web page instead of settings)
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Re: Unable to select "Parental Controls" (opens web page instead of settings)
Hi @Captainrrl,
1. Are you able to login through https://netgear.opendns.com/sign_in.php?
2. Please try uninstalling and re-installing the app/program.
3. Have you tried resetting the router?
4. What is the model number and firmware version of your device?
Regards,
Dexter
Community Team
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Re: Unable to select "Parental Controls" (opens web page instead of settings)
Hi @Captainrrl,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
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Re: Unable to select "Parental Controls" (opens web page instead of settings)
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Re: Unable to select "Parental Controls" (opens web page instead of settings)
Hi @Captainrrl,
Thank you for responding. Have you tried the steps that were previously suggested?
Regards,
Dexter
Community Team
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Re: Unable to select "Parental Controls" (opens web page instead of settings)
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Re: Unable to select "Parental Controls" (opens web page instead of settings)
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Re: Unable to select "Parental Controls" (opens web page instead of settings)
Why has this been flagged as solved? It has not been solved.
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Re: Unable to select "Parental Controls" (opens web page instead of settings)
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Re: Unable to select "Parental Controls" (opens web page instead of settings)
Hi @Captainrrl,
What is the model number and firmware version of your device?
Regards,
Dexter
Community Team
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Re: Unable to select "Parental Controls" (opens web page instead of settings)
Hi @Captainrrl,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
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