Orbi WiFi 7 RBE973
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Unable to select "Parental Controls" (opens web page instead of settings)

neen
Aspirant

Unable to select "Parental Controls" (opens web page instead of settings)

I'm unable to select "Parental Controls" in my Netgear Genie. Clicking on "Parental Controls"  opens web page netgear.com/lpc and not the  "Parental Controls" settings. How can I get to the settings?

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 17
DexterJB
NETGEAR Moderator

Re: Unable to select "Parental Controls" (opens web page instead of settings)

Hi @neen,

Please try using another device (Android, iOS, another computer).

Regards,

Dexter

Community Team

Message 2 of 17
DexterJB
NETGEAR Moderator

Re: Unable to select "Parental Controls" (opens web page instead of settings)

Hi @neen,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 3 of 17
neen
Aspirant

Re: Unable to select "Parental Controls" (opens web page instead of settings)

Using another device did not resolve the issue

Message 4 of 17
DexterJB
NETGEAR Moderator

Re: Unable to select "Parental Controls" (opens web page instead of settings)

Hi @neen,

 

Selecting the Parental Controls option while on the router UI will redirect you to the page to download the NETGEAR Genie app/program for your device/s. You can access the settings and/or make configurations if you use the NETGEAR Genie app/program. You can check the link below for the steps.

 

http://kb.netgear.com/app/answers/detail/a_id/25687

 

Regards,

 

Dexter

Community Team

Message 5 of 17
DexterJB
NETGEAR Moderator

Re: Unable to select "Parental Controls" (opens web page instead of settings)

Hi @neen,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 6 of 17
Captainrrl
Tutor

Re: Unable to select "Parental Controls" (opens web page instead of settings)

I am experiencing this. I have an opendns account and am unable to login to netgear genie parental controls from any device. I am ready to return device. I bought for this feature
Message 7 of 17
DexterJB
NETGEAR Moderator

Re: Unable to select "Parental Controls" (opens web page instead of settings)

Hi @Captainrrl,

 

1. Are you able to login through https://netgear.opendns.com/sign_in.php?

2. Please try uninstalling and re-installing the app/program.

3. Have you tried resetting the router?

4. What is the model number and firmware version of your device?

 

Regards,

 

Dexter

Community Team

Message 8 of 17
DexterJB
NETGEAR Moderator

Re: Unable to select "Parental Controls" (opens web page instead of settings)

Hi @Captainrrl,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 9 of 17
Captainrrl
Tutor

Re: Unable to select "Parental Controls" (opens web page instead of settings)

Yes I am. Ready to chose a different brand of router
Message 10 of 17
DexterJB
NETGEAR Moderator

Re: Unable to select "Parental Controls" (opens web page instead of settings)

Hi @Captainrrl,

 

Thank you for responding. Have you tried the steps that were previously suggested?

 

Regards,

 

Dexter

Community Team

Message 11 of 17
Captainrrl
Tutor

Re: Unable to select "Parental Controls" (opens web page instead of settings)

I have. Doing a quick search on google showed me that this seems to be a known issue...
Message 12 of 17
Captainrrl
Tutor

Re: Unable to select "Parental Controls" (opens web page instead of settings)

I am able to login to that link. Just not the parental controls of that app from ANY device
Message 13 of 17
neen
Aspirant

Re: Unable to select "Parental Controls" (opens web page instead of settings)

Why has this been flagged as solved? It has not been solved.

Message 14 of 17
Captainrrl
Tutor

Re: Unable to select "Parental Controls" (opens web page instead of settings)

Yeah, a quick google search shows this hasn't been solved
Message 15 of 17
DexterJB
NETGEAR Moderator

Re: Unable to select "Parental Controls" (opens web page instead of settings)

Hi @Captainrrl,

 

What is the model number and firmware version of your device?

 

Regards,

 

Dexter

Community Team

Message 16 of 17
DexterJB
NETGEAR Moderator

Re: Unable to select "Parental Controls" (opens web page instead of settings)

Hi @Captainrrl,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 17 of 17
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