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Re: VPN Client License

asoedjatmiko
Aspirant

VPN Client License

Hi,

 

we have this Netgear VPN License for 5 users

 

we have only used it for 4 however when we tried to install for the 5th user it says that license had already been used

i suspect few months ago when 1 of the user had a laptop failure we didn't go through the uninstallation process therefore license still stuck at that laptop, is there a way to manage this license?

 

 

Message 1 of 4
William10a
Master

Re: VPN Client License

You could contact Netgear and explanded the problem things happen in life and may be able to deleted the deleted laptop account for you and free up the last vpn user's account for you.

Message 2 of 4
asoedjatmiko
Aspirant

Re: VPN Client License

 

Hi William10a

unfortunately i do not have their contact details

 

i am hoping someone can provide me their contact details, or perhaps someone from netgear can contact me

Message 3 of 4
William10a
Master

Re: VPN Client License

Here is a link to start with https://www.netgear.com/support/contact.aspx

 

Message 4 of 4
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