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WNR2000v5----unable to login through genie app after firmware update

unable to login to router through genie app after firmware update..............

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NETGEAR Moderator

Re: WNR2000v5----unable to login through genie app after firmware update

Hi @amevans91,

 

Please make sure that you perform a factory reset after the firmware update. If the issue persists, try uninstalling and re-installing the Genie app and/or try using another device (Android, iOS, another computer).

 

Regards,

 

Dexter

Community Team

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NETGEAR Moderator

Re: WNR2000v5----unable to login through genie app after firmware update

Hi @amevans91,

 

Please make sure that you perform a factory reset after the firmware update. If the issue persists, try uninstalling and re-installing the Genie app and/or try using another device (Android, iOS, another computer).

 

Regards,

 

Dexter

Community Team

View solution in original post

Message 2 of 3
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NETGEAR Moderator

Re: WNR2000v5----unable to login through genie app after firmware update

Hi @amevans91,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

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