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“We can’t find your router” message in Nighthawk app- AC1000
The Nighthawk app keeps losing connection with my router. I am trying to check for firmware updates thru the app and can’t check since it can’t find the router. My device is connected to my router and...
If you're on iOS, make sure icloud relay and private mac/ip address options are disabled. They can cause issues with the app
1. what router do you have? AC1000 is a speed, not a model?
2. what modem/gateway do you have?
3. Have you tried manually updating it? I'd recommend doing so over a hardwired connection.
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
- Hi. Thanks for your response:
Model Number is R6080
Modem - use an ARRIS SB6183
Haven’t tried what you have suggestedWhat firmware version are you on?
You can find the firmware versions and the manual here to update
https://www.netgear.com/support/product/R6080.aspx
- I was able to update it (look at last reply). The issue now is the nighthawk is again having issues finding the router