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Re: “We can’t find your router” message in Nighthawk app- AC1000
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If you're on iOS, make sure icloud relay and private mac/ip address options are disabled. They can cause issues with the app
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Re: “We can’t find your router” message in Nighthawk app- AC1000
1. what router do you have? AC1000 is a speed, not a model?
2. what modem/gateway do you have?
3. Have you tried manually updating it? I'd recommend doing so over a hardwired connection.
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
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Re: “We can’t find your router” message in Nighthawk app- AC1000
Model Number is R6080
Modem - use an ARRIS SB6183
Haven’t tried what you have suggested
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Re: “We can’t find your router” message in Nighthawk app- AC1000
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Re: “We can’t find your router” message in Nighthawk app- AC1000
What firmware version are you on?
You can find the firmware versions and the manual here to update
https://www.netgear.com/support/product/R6080.aspx
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Re: “We can’t find your router” message in Nighthawk app- AC1000
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Re: “We can’t find your router” message in Nighthawk app- AC1000
I'm not the biggest fan of the app. I'd try logging in through the browser and checking. then you can compare your firmware version to the one on the support site and see if you're actually out of date
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Re: “We can’t find your router” message in Nighthawk app- AC1000
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Re: “We can’t find your router” message in Nighthawk app- AC1000
@plemans wrote:
I'm not the biggest fan of the app.
You are not alone.
Throw in the iOS factor and it is even nastier.
Apple goes out of its way to frustrate users. Somewhere around here there is a message that details how iOS devices play around with users.
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Re: “We can’t find your router” message in Nighthawk app- AC1000
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If you're on iOS, make sure icloud relay and private mac/ip address options are disabled. They can cause issues with the app
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Re: “We can’t find your router” message in Nighthawk app- AC1000
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Re: “We can’t find your router” message in Nighthawk app- AC1000
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Re: “We can’t find your router” message in Nighthawk app- AC1000
Glad that woked!
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Re: “We can’t find your router” message in Nighthawk app- AC1000
Good thing that @plemans has a better memory than I do.
I'd still like to track down the detailed post that explains this issue in detail. Then we could throw it at the many people who turn up here with this problem.
Hard to know who to blame. Is it Apple for its usual industry hostile tactics? (See USB-C connectors.) Or Netgear for not keeping up with sensible security measures?
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