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Forum Discussion
Mike1567
Jun 21, 2022Guide
“We can’t find your router” message in Nighthawk app- AC1000
The Nighthawk app keeps losing connection with my router. I am trying to check for firmware updates thru the app and can’t check since it can’t find the router. My device is connected to my router and...
- Jun 21, 2022
If you're on iOS, make sure icloud relay and private mac/ip address options are disabled. They can cause issues with the app
michaelkenward
Jun 21, 2022Guru - Experienced User
Mike1567 wrote:
The Nighthawk app keeps losing connection with my router.
Which app? Android or iOS?
Mike1567
Jun 21, 2022Guide
Also, I was able to get it to check for firmware updates when I reset the router and started the nighthawk process over again but now the nighthawk app is not finding the router again when I try to use it