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Won't connect

Rizzo0849
Aspirant

Won't connect

Model number R6020 bought today plugged in like it says I can only get 3 of the 4 lights to come on
Message 1 of 6

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DexterJB
NETGEAR Moderator

Re: Won't connect

Hi @Rizzo0849,

 

1. Please try going through the setup procedure first. The links below may help out.

 

http://kb.netgear.com/app/answers/detail/a_id/22697

http://kb.netgear.com/app/answers/detail/a_id/22717

 

2. You can also try MAC spoofing.

 

http://kb.netgear.com/app/answers/detail/a_id/1086

 

Regards,

 

Dexter

Community Team

View solution in original post

Message 5 of 6

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William10a
Master

Re: Won't connect


@Rizzo0849 wrote:
Model number R6020 bought today plugged in like it says I can only get 3 of the 4 lights to come on

What do you mean won't connect/

The internet form the modem,by wifi, wired lan and what lights are you saying that come on?

Message 2 of 6
Rizzo0849
Aspirant

Re: Won't connect

I had all the cords hooked up how they are suppose to be there are 4 lights on the front first 3 light up and the fourth don't but if I unplug it and move one of the cords the fourth will light up but not third. My phone says connected to wifi but when I try to do anything then it says not connected. I switched back with my old router and everything works fine idk if I got just got a bad router now or what
Message 3 of 6
William10a
Master

Re: Won't connect


@Rizzo0849 wrote:
I had all the cords hooked up how they are suppose to be there are 4 lights on the front first 3 light up and the fourth don't but if I unplug it and move one of the cords the fourth will light up but not third. My phone says connected to wifi but when I try to do anything then it says not connected. I switched back with my old router and everything works fine idk if I got just got a bad router now or what

Possible since you said you just get the router you try netgear tech support should be under warrenty or return it to the store

Message 4 of 6
DexterJB
NETGEAR Moderator

Re: Won't connect

Hi @Rizzo0849,

 

1. Please try going through the setup procedure first. The links below may help out.

 

http://kb.netgear.com/app/answers/detail/a_id/22697

http://kb.netgear.com/app/answers/detail/a_id/22717

 

2. You can also try MAC spoofing.

 

http://kb.netgear.com/app/answers/detail/a_id/1086

 

Regards,

 

Dexter

Community Team

View solution in original post

Message 5 of 6
DexterJB
NETGEAR Moderator

Re: Won't connect

Hi @Rizzo0849,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

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