Orbi WiFi 7 RBE973
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cannot connect to the nighthawk app because of an email and phone number change

pierre55
Aspirant

cannot connect to the nighthawk app because of an email and phone number change

Hello,

 

I cannot access my Nighthawk app because it has still my old email and phone number. I updated my info in the website, but apparently it wasn't updated in Nighthawk app.

 

 

Nighthawk AC1900 Smart WiFi Router (R7000)

 

 

Thank you in advance for any help.

 

 

 

 

 

Message 1 of 3

Re: cannot connect to the nighthawk app because of an email and phone number change


@pierre55 wrote:

 

I cannot access my Nighthawk app because it has still my old email and phone number. I updated my info in the website, but apparently it wasn't updated in Nighthawk app.

 


Where did you update the info on the website?

 

You are using the app for Anywhere Access?

 

Have you tried setting up another MyNetgear account?

 

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 2 of 3
pierre55
Aspirant

Re: cannot connect to the nighthawk app because of an email and phone number change

Thank you for your answer:

 

a) I updated my info on 02/06/23

b) I don't use the app Anywhere Access

c) I didn't try setting up another Netgear account.

 

I was able to regain access to app by enter a one time password.

 

Message 3 of 3
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