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Forum Discussion

woodstockmichae's avatar
woodstockmichae
Aspirant
Sep 30, 2023

cannot sign into Netgear account using Nighthawk app on my Samsung S23

To use the Nighthawk app I have to first sign onto my Netgear account. However, when I input my user name and password, I get an error message that says "Device not recognized" and will not log me in...
woodstockmichae's avatar
woodstockmichae
Aspirant
Oct 03, 2023

Yes, I can sign in using browser on laptop and using browser on phone. 

 

The login fails immediately in NightHawk app.  As soon as I enter Netgear user name and pw, i get login failed message.  "This device not recognized."

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Oct 03, 2023
woodstockmichae wrote:

Yes, I can sign in using browser on laptop and using browser on phone. 

 

 

Is that into the the MyNetgear account?

 

Which app is this iOS or Android?

 

  • woodstockmichae's avatar
    woodstockmichae
    Aspirant
    Oct 07, 2023

    Yes, when the NightHawkapp launches on my Samsung S23(android), it requires me to sign into my Netgear account to use the NightHawk app.  I have tried clearing cache and changing the settings for MAC address to Phone Mac.  Still no resolution to use the app.