connecting to router

[hRinguette]

My modem is conected to the internet but the router does not connect. It says that the IP address can't be found. I have talked with the internet company but they say they can't do anything.

[plemans]

What modem are you using? 

What router do you have? 

What firmware is on the router? 

[michaelkenward]

Is this a new setup?

If you visit the support pages:

Support | NETGEAR

you can feed in your model number and find the documentation for your hardware.

Check the Quick Start guide and ensure that you do things in the correct order. It is important.