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Forum Discussion

Thijnlansbergen's avatar
Thijnlansbergen
Aspirant
Sep 27, 2020

login not working

When I try to log into the Nighthawk app there is a message "no internet connection" while I do have it
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Oct 12, 2020

Thijnlansbergen,

 

Thanks for the screenshot. May you send me a private message with the info below for me to check further. 

 

Email:

Serial Number:

Router Model:

Router Firmware Version:

 

Thanks,

Christian 

Thijnlansbergen's avatar
Thijnlansbergen
Aspirant
Feb 17, 2021
Email thijnlansbergen@gmail.com
Why is the firmware form the router needed, I only want ro login in the app
  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Feb 18, 2021
    Thijnlansbergen wrote:

    Why is the firmware form the router needed, I only want ro login in the app

    Perhaps because you have provided no useful information about your setup.

     

    We have no idea what device you are using, the router or whatever it is.

     

    The way in which the Nighthawk app works is tied to the router and, in particular, the firmware it uses.

     

    You can help people to help you by providing the information suggested in this forum's header:

     


    Subject (Include model number and brief summary)
    Model (Recommended - Helps the community give the best answers)
    Body (Include additional detail including model version, firmware, OS and environment where relevant.)

    That is there for a good reason. If nothing else it cuts how many messages you have to post before people can start to help you.

     

     

     

     

    • Thijnlansbergen's avatar
      Thijnlansbergen
      Aspirant
      Feb 18, 2021

      oke 
      I have a Nighthawk(R) X4S R7800

      Email is thijnlansbergen@gmail.com
      Router firmware version is V1.0.2.76

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Feb 18, 2021
        Thijnlansbergen wrote:

        oke 
        I have a Nighthawk(R) X4S R7800

        Email is thijnlansbergen@gmail.com
        Router firmware version is V1.0.2.76

        OK. That is a standard router but not with the latest firmware. I have V1.0.2.80

         

        Are you connecting through the local wifi SSID? Or are you trying to get in through  Anywhere Access?

         

        You said earlier:

         

         


        When I tried tot login om de website I works

         

        What does that mean? You are using the browser graphical user interface (GUI) to access the controls?

         

         

        What is the modem in front of the router?

         

        I ask be cause something people have a modem/router which can complicate connections and could explain what you see.

         

        It might also help to say which app you have (iOS or Android) and which version of it. For example, I have Android V2.8.0.1395

         

        You may think these questions are irrelevant. But that is wrong. There are so many variables involved ion these things, that full details are important. That could be why it is taking so long for you to get an answer.