netgear genie Ver 2.4.36 and router and Netgear R7800-100PES Nighthawk X4S Router Wireless AC2600

[attilauro]

Every day the software netgear genie Ver 2.4.36 CRASH with the following error message:

Firma problema:

  Nome evento problema:                    APPCRASH

  Nome applicazione:                           NETGEARGenie.exe

  Versione applicazione:                       2.4.1.0

  Timestamp applicazione:                   00030000

  Nome modulo con errori:                  AcLayers.DLL

  Versione modulo con errori:             6.1.7601.17974

  Timestamp modulo con errori:         507d0f4c

  Codice eccezione:                               c0000005

  Offset eccezione:                                00010000

  Versione SO:                                        6.1.7601.2.1.0.256.48

  ID impostazioni locali:                        1040

  Informazioni aggiuntive 1:                0a9e

  Ulteriori informazioni 2:                     0a9e372d3b4ad19135b953a78882e789

  Ulteriori informazioni 3:                     0a9e

  Ulteriori informazioni 4:                     0a9e372d3b4ad19135b953a78882e789

Is it possible to solve the problem ?

[DexterJB]

Hi @attilauro,

1. What is the firmware version of the router?

2. What is the operating system of the computer experiencing the issue?

3. Does the issue persist on another computer?

4. Have you tried re-installing the app?

Regards,

Dexter

Community Team

[attilauro]

with Genie releas 2.4.48 the problem was solved

[DexterJB]

Hi @attilauro,

Thank you for the update and confirmation. Glad to know you got it working.

Regards,

Dexter
Community Team