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Re: netgear genie Ver 2.4.36 and router and Netgear R7800-100PES Nighthawk X4S Router Wireless AC...
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netgear genie Ver 2.4.36 and router and Netgear R7800-100PES Nighthawk X4S Router Wireless AC2600
Every day the software netgear genie Ver 2.4.36 CRASH with the following error message:
Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: NETGEARGenie.exe
Versione applicazione: 2.4.1.0
Timestamp applicazione: 00030000
Nome modulo con errori: AcLayers.DLL
Versione modulo con errori: 6.1.7601.17974
Timestamp modulo con errori: 507d0f4c
Codice eccezione: c0000005
Offset eccezione: 00010000
Versione SO: 6.1.7601.2.1.0.256.48
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 0a9e
Ulteriori informazioni 2: 0a9e372d3b4ad19135b953a78882e789
Ulteriori informazioni 3: 0a9e
Ulteriori informazioni 4: 0a9e372d3b4ad19135b953a78882e789
Is it possible to solve the problem ?
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Re: netgear genie Ver 2.4.36 and router and Netgear R7800-100PES Nighthawk X4S Router Wireless AC...
Hi @attilauro,
1. What is the firmware version of the router?
2. What is the operating system of the computer experiencing the issue?
3. Does the issue persist on another computer?
4. Have you tried re-installing the app?
Regards,
Dexter
Community Team
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Re: netgear genie Ver 2.4.36 and router and Netgear R7800-100PES Nighthawk X4S Router Wireless AC...
with Genie releas 2.4.48 the problem was solved
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Re: netgear genie Ver 2.4.36 and router and Netgear R7800-100PES Nighthawk X4S Router Wireless AC...
Hi @attilauro,
Thank you for the update and confirmation. Glad to know you got it working.
Regards,
Dexter
Community Team
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