1. Reinstalled Genie with no change to network map
2. Everything is run through the WNR2000v5, wireless is disabled on main router/modem.
3. AP mode is enabled on WNR2000v5.
Network map on the home screen of Genie shows "still scanning" and the network map page itself shows the red dashed line with ? from the router to the internet and a blue dashed line from the computer to router.
I don't see how a different browser will address the issue. It's a Genie app that is not showing the network map. When I log into the router directly using Firefox, I can see the attached devices.
Thanks for your help initiating a ticket request with Netgear. I do appreciate your time and effort and the Netgear team. After months of discusion, attempts at different fixes, remote access, etc. the final resolution just came out:
I am answering on behalf of my colleague. Our higher level of support would like to convey to you that WNR2000v5 is not on the list of officially supported devices for Netgear Desktop Genie. Furthermore, NETGEAR has decided to focus more on the mobile apps rather then the Desktop genie, so we will not be adding support for WNR2000v5 on the Netgear desktop genie.
I can't connect my new computer to the internet. My old dell is hooked up ok and my cell phone but can't hook up new computer with win 10. Can someone help me?
How are you trying to connect? LAN (wired) or wifi?
What Internet hardware are you using? (Modem/router?)
You'll have to tell people more about what you are doing before they can begin to guess at what might be going wrong.
It is also usually better to start a new message when you have a problem, rather than to latch on to something that has been rattling around for a year.
This is all about the Netgear Genie. (That's the Windows desktop "app".) Are you using that? (If so, which version?) Or are you going in through a web browser?
Re: netgear genie not compatible with windows 10? Link for new version please!
Netgear genie crashes within one minute of running app. I tried latest download, updated the drivers, run compatibility mode and all same results. Running windows 10 enterprise. This works fine on my Window 7 PC.
Re: netgear genie not compatible with windows 10? Link for new version please!
NETGEAR Genie has stoppped working.
A problem caused the program to stop working correctly. Windows will close the program and notify you if solution is available.
This is HP Envoy Laptop running Windows 10 Enterprise. I downloaded the latest version of Genie, 2.4.38.
If there is a more recent discussion please send me link. I went to several and tried multiple changes. I could not get link to older versions that some people said it worked. Thanks!
Re: netgear genie not compatible with windows 10? Link for new version please!
Thanks but it dos not work for my Windows 10 Laptop. It works on my android and Windows 7 but not Windows 10? The updated drivers did not work either. Anybody else have a solution? Running Genie from a 5 inch screen is not good option and my Windows 7 is on its last leg!
Re: netgear genie not compatible with windows 10? Link for new version please!
I also liked the old way of loging in to a router via a lan cable and browser there are some routers on the market today that let you access the router a mobile connection I would stay away from these routers.
Netgear Genie latest download when installed only runs in a small hi-res window that does not scale. This makes it very hard to read. I have "large" fonts/icons set for my dispaly and use NVIDIA to control the graphics features for the display.
Nothiining seems to help. I purchased NETGEAT networking devices because they work. I would hope someone would fix this problem as well.
