"Logon Timed out" after restarting R6700v3 via app

[BizzyM]

Model: R6700v3

FW: V1.0.4.122_10.0.95

App ver: 2.14.0.1930 (1/16/22)

Using app on OnePlus 8 and LG V30+

Logged into app and reset router, not a firmware update.  After rebooting, app presents Login screen and doesn't work with phone biometrics suddenly.  password not working.  App keeps showing a "Logon timed out" message every time.  Can log in via web interface using same password.

Rebooted phone: same problems. 

Manually restarted router: same problems. 

Reset password via Router's web interface: same problems

Searched topics and saw the Time Zone suggestion.  Time Zone is set correctly and time/date matches both phones that the app is being run on.

What's the trick?

[plemans]

So only the app isn't working? 

If you're on android, go into it and clear cache/data. 

If you're on iOS, uninstall the app, reboot your phone, and reinstall it. 

[michaelkenward]

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@BizzyM wrote:

Logged into app and reset router, not a firmware update. 

That says you "reset router". Your subject says "after restarting R6700v3 via app". Which was it?

They do different things. I'm guessing restart, but you never know.

[BizzyM]

Sorry, I did mean restart, not reset.  

[BizzyM]

Tried clearing cache, data, uninstalled, reinstalled.  Updated firmware to V1.0.4.126_10.0.102 and still giving me issues with the login.  I'm still able to log into the router from a browser with the same password.

[plemans]

I've seen quite a few posts with the app not working properly. I'd wait on app updates to see if that fixes it. 

[BizzyM]

Maybe this will help support, but I found an interesting thing with this log in bug.  I've got another phone with the Nighthawk app installed and updated.  When I launch the app, it goes to the router page first with a note at the bottom "connecting to router".  After a few seconds, it will go to the login page where I get the time out.

however, if I quickly tap on "Device manager", it will go into the Device Manger and list everything connected to the router.  If I back out, I can access everything except Internet Speed test will fail to connect.  Sometimes I get a log in request where I will just exit the app and reopen.

How is this not affecting everyone?

[michaelkenward]

And updates seem to be coming at a pace that suggests that Netgear knows hat something is wrong.

And iOS apps are more troublesome than Android. But that's generally the case, with iOS causing more grief than Android.

[mickey53usa]

Another user with same issue - Router was configured and functioning fine for over a year. Access to the router from various locations in the US using Moto G Play (2021) (Android 10) and the Nighthawk Android App. Recently changed phones to a Moto G Power (2022) (Android 11) and now cannot connect to the router with the Nighthawk App. I have removed the App from my phone, power cycled the phone, reinstalled the App, gone through setup and after entering the Router Password, I get a message that Logon took too long.

I have rebooted the router multiple times and still get the same message.

I tried a Lenovo Tab10 tablet with an old version of Android and got the exact same error message.

I posted this in the Router section also - before I found the Nighthawk section.

TIA

Michael