Orbi WiFi 7 RBE973
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unable to setup parental controls via netgear genie

mama8
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unable to setup parental controls via netgear genie

I downloaded Netgear Genie for Pc and installed it. Everytime I try to set up parental controls it tells me I'm not connected to the internet-but I am. I'm not even looking to restrict sites-I just want to block certain devices from accessing the internet at set times of the day and night. It was easy to do before-now not so much. Can someone please tell me how I can make this work?

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 3

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DexterJB
NETGEAR Moderator

Re: unable to setup parental controls via netgear genie

Hi @mama8,

 

1. What is the firmware version of the router?

2. Please try using another device (smartphone, tablet, another computer) to set it up.

3. You can check the link below for an overview of the feature.

 

http://kb.netgear.com/app/answers/detail/a_id/25687

 

Regards,

 

Dexter

Community Team

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Message 2 of 3

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DexterJB
NETGEAR Moderator

Re: unable to setup parental controls via netgear genie

Hi @mama8,

 

1. What is the firmware version of the router?

2. Please try using another device (smartphone, tablet, another computer) to set it up.

3. You can check the link below for an overview of the feature.

 

http://kb.netgear.com/app/answers/detail/a_id/25687

 

Regards,

 

Dexter

Community Team

Message 2 of 3
DexterJB
NETGEAR Moderator

Re: unable to setup parental controls via netgear genie

Hi @mama8,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

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