App speed check does not display speeds

[Jim100]

mesh 6 router with two satellites MR 63 . Net gear app on my iPhone and iPad. Speed check runs but does not display speeds, only says I have moderate speed.

[Jim100 · Accepted solution]

All of a sudden it has now working just fine. I have no idea why.

[plemans]

when you run it off a device and not off the netgear app, does it work? 

its a more trustworthy test anyway

[Jim100]

Other speed checks work, I've tried removing the app and putting it back in on both iPad and iPhone. Rebooting modem and router. All firmware is up to date so I'll told. All other functions on the app work. 

[plemans]

what modem/gateway is the MK system connected to

[Jim100]

My modem was supplied by spectrum/charter is a Hitron E31N2V1. Should I replace it with my own modem?

[plemans]

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@Jim100 wrote:

My modem was supplied by spectrum/charter is a Hitron E31N2V1. Should I replace it with my own modem?

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No. I was just making sure you weren't in a double nat. It can cause issues. You're not. 

Does the speedtest work if you go through the router's browser? 

[Jim100]

Don't think I know how to do that. Technolology has left me behind. I just used the app to setup  the new mesh system haven't actually gone into the router. Just got it a Costco last week. They  had hundreds for sale, seems like others  would be having this same problem.Thanks  for your help.

[plemans]

You'd be surprised at how frequently something in the app doesn't work. 

Everything else works fine though? 

and the speed test on individual devices is hitting the speeds/performance? 

If so, I wouldn't worry about it. 

[Jim100]

No problem , I have other ways to check speed. Thanks 76

[Jim100]

Later 73, thanks

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@Jim100 wrote:

No problem , I have other ways to check speed. Thanks 76

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[Jim100 · Accepted solution]

All of a sudden it has now working just fine. I have no idea why.

[plemans]

Strangely I love when things fix themselves. 

🙂

If you mark it solved, it might keep others from trying to fix a solved issue 😉