Can't connect with Netgear app because network name was previously changed (nighthawk mesh wifi 6)

[matt7thom]

My mesh router was setup previously and I changed the network name and password from the defaults. Now after moving, and setting up a new network, with a new mobile device, the Netgear app insists I connect to NETGEAR14, but it's not available, I only have the network name I previously used.

I think I should do a factory reset with a paperclip. Is that the solution?

[Christian_R · Accepted solution]

Hell matt7thom,

Correct! I would suggest performing a factory reset and running through the setup assistant again. 

Regards,

Christian 

[Christian_R · Accepted solution]

Hell matt7thom,

Correct! I would suggest performing a factory reset and running through the setup assistant again. 

Regards,

Christian