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Can't connect with Netgear app because network name was previously changed (nighthawk mesh wifi 6)

matt7thom
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Can't connect with Netgear app because network name was previously changed (nighthawk mesh wifi 6)

My mesh router was setup previously and I changed the network name and password from the defaults. Now after moving, and setting up a new network, with a new mobile device, the Netgear app insists I connect to NETGEAR14, but it's not available, I only have the network name I previously used.

I think I should do a factory reset with a paperclip. Is that the solution?
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Christian_R
NETGEAR Moderator

Re: Can't connect with Netgear app because network name was previously changed (nighthawk mesh wi...

Hell matt7thom,

 

Correct! I would suggest performing a factory reset and running through the setup assistant again. 


Regards,

Christian 

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