Devices on mk62[mr60 and ms60] become invisible to each other

shaun_s wrote:

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EDIT:  I did some more testing.  The problem also happens on the 2.4GHz band.

 

So the problem happens when BOTH the media device and phone are connected to the SAME satellite on the SAME wifi band.

(It was difficult to test since the media devices don't allow selecting the band to connect, but I have an older phone which does allows me to choose the band to connect so it made it slightly easier to test.)

 

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I'm having the exact same problem with MR60 with two MS60 satalites. On another post, the workaround was to bring my old router back in and turn off the wifi on it. Then flip the router on the MR60 off so that it just became a Wireless AP system. As soon as I got that setup, everything worked across all satalites. 

Hope netgear fixed this in their next update. 

Hi everyone,

I may have a solution. After trying various settings and spending an hour chatting to Netgear support, I found a thread where someone noticed the error after an upgrade. So I performed a downgrade to the version prior to theirs, and lo! it seems to have fixed the Chromecast problem. I haven't read through the release notes, so I am not encouraging people to open up potential security holes, but if you want Chromecast to work, this is what you can try. Also, I only just performed the downgrade and test, so can't confirm 100%, and will check back in after a week with more findings.

This process takes about 15-30 minutes and will take the router offline several times, so do this when its least disruptive to your smart home / office / fellow residents. 

To manually update the firmware:

1. Go to https://kb.netgear.com/000061928/MR60-MS60-Firmware-Version-1-0-4-96 and download both files. Unzip these somewhere you can find them (I left them in the downloads folder).
2. Make sure that your router is connected to your router via ethernet cable. Make sure your laptop is fully charged or connected to power. Do not use wireless connection - This process is only valid for a computer that is connected wired directly to the router via ethernet cable
3. Turn off the wifi on the computer (only use the ethernet cable for communicating with the modem).
4. Open a web browser and enter www.routerlogin.net or 192.168.1.1
   A login page displays.
5. Enter the extender admin user name and password. (If you have changed these, then they will be the changed ones, otherwise it is the default admin/password)
   The Status page displays.
6. Once your logged in go to Advanced > Administration > Router Update > Manual Update
7. Uncheck the option 'Router Auto Firmware Update'. Click on Apply (this will take a few minutes and take the router offline)
   You will need to do the downgrade for the base station (MR) and each satellite (MS). 
8. Click the Browse button, then locate and select the firmware file that ends in .img or .chk starting with MR.
9. Click the Upload button. There will be a big warning message that this version is older that your current version. Press the accept / OK / proceed anyway button. 
10. The firmware update starts and the router restarts. The firmware update process takes about two minutes.
    Warning: After you click the Upload button, DO NOT try to go online, turn off the extender, shut down the computer, or do anything else to the extender until it finishes restarting (interrupting the update process may render your device into an unusable brick). When the router finishes, you will need to log-in to the router settings page again.
11. For each satellinte: 
    1. Click on the IP address of the satellite in the list below the Upload button. A new window/tab should open, enter the same router password as before.
    2. Browse > find the file that ends in .img or .chk starting with MS.
    3. Upload. Same warnings as above, be patient, get a cup of coffee or tea.

Once all the satellites are downgraded, test the devices on the network. All of mine reconnected automatically, and the Chromecasts were discoverable and more importantly usable, whether the mobile was connected to the same or a different station. You can unplug and turn the wireless connection back on your computer.

I hope all this helps. :)