I've got the MR60 nighthawk and when trying to install the app on my new phone it wants me to reset

[blinke]

Hey everyone,

why does the nighthawk app reqiure me to restart everything, when eveything is fine, My last phone died and this is a new phone but my system has been working for some time.

Thanks

Bill

[FURRYe38]

Netgear has set up a community forum specifically for the NightHawk MESH products. Most of the people who watch that forum are more likely to have experience with NH MESH products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Nighthawk-Mesh-System/bd-p/en-home-nighthawk-mesh-system

Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you.

[FURRYe38]

There a screen capture of this on the app? 

What brand and model # phone do you have ? 

[blinke]

phone is a moto play g with Android 11. I'll try to get a screen shot but all I know I go through the installation on the phone and then it asks to reboot the modem

[FURRYe38]

Should need to reboot if your installing just the NH app on a new phone if your system was already set up...

[blinke]

Ok thanks, but what a pain that is.

[FURRYe38]

My typo bad. I meant to say, the system should not need to be rebooted..

[blinke]

Is there a way to access the main mesh router other then the mobile app?

Bill

[FURRYe38]

Yes, web browser directed to 192.168.1.1 or routerlogin.net

[blinke]

do I need to connect directly to the primary router with a cable

bill

[FURRYe38]

Wired or wireless will work...

[blinke]

sorry to say wireless isn't working

[FURRYe38]

Interesting. Wifi should work to get to the MR web page. 
Use ethernet for now.