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MR60 slow WiFi speed

Jimb9999
Aspirant

MR60 slow WiFi speed

I purchased the MR60 and satellite in November and was happy with the performance now it seems if I am close to the router it works fine if I move away the speed test drops if I have the satellite connected my devices barely work. I have upgraded and downgraded the firmware it doesn’t seem to matter any suggestions work be appreciated.
Message 1 of 18
plemans
Guru

Re: MR60 slow WiFi speed

have you tried moving the satellite around? 

Certain materials do block wifi and maybe something was moved to cause obstruction

Current Setup: CM2000-> SXK30-> GS716v2-> RAXE500->
Message 2 of 18
Jimb9999
Aspirant

Re: MR60 slow WiFi speed

I have moved it to multiple locations and it doesn’t change, I have reset both to factory default and it hasn’t changed.
Message 3 of 18
plemans
Guru

Re: MR60 slow WiFi speed

after changing firmware did you reset to factory? 

What modem are you using? 

Current Setup: CM2000-> SXK30-> GS716v2-> RAXE500->
Message 4 of 18
Jimb9999
Aspirant

Re: MR60 slow WiFi speed

No I did a factory reset then did firmware on satellite then router. I am using an Arris TM822 modem.
Message 5 of 18
plemans
Guru

Re: MR60 slow WiFi speed

"Then did firmware" 

updated it? 

Try downgrading, then factory reset, then reinstall. Try it without the satellite first. 

Current Setup: CM2000-> SXK30-> GS716v2-> RAXE500->
Message 6 of 18
Jimb9999
Aspirant

Re: MR60 slow WiFi speed

I have done both downgraded and upgraded firmware, I have tried factory reset before and after. I have also tried it with the satellite and without the satellite and have had the same results. If I run test wired to the router speed Is fine. It is the WiFi that is horrible, I am getting 115 MPs wired and between 2.3-26 wireless.
Message 7 of 18
plemans
Guru

Re: MR60 slow WiFi speed

Have you opened a support case? 

click on "mynetgear" at the top and register an account. from there you can check your warrant/support status. 

Current Setup: CM2000-> SXK30-> GS716v2-> RAXE500->
Message 8 of 18
Jimb9999
Aspirant

Re: MR60 slow WiFi speed

Since I purchased it November 2020 and do not have the extended support all support has expired except the hardware is still under warranty.
Message 9 of 18
plemans
Guru

Re: MR60 slow WiFi speed

so the primary unit works fine but the satellite has issues? 

correct? 

Does the satellite work fine if you tried it with a wired backhaul?

Current Setup: CM2000-> SXK30-> GS716v2-> RAXE500->
Message 10 of 18
Jimb9999
Aspirant

Re: MR60 slow WiFi speed

I am having an issue even without the satellite, the WiFi speed drops to a point where it is almost unusable.
Message 11 of 18
plemans
Guru

Re: MR60 slow WiFi speed

In your initial post you post that its fine when by the router/connected to the router.

Now you're saying its not? 

Does it work fine connected to the router? (via ethernet)

What speeds do you get hardwired into the router? 

Current Setup: CM2000-> SXK30-> GS716v2-> RAXE500->
Message 12 of 18
Jimb9999
Aspirant

Re: MR60 slow WiFi speed

From my previous post: If I run test wired to the router speed Is fine. It is the WiFi that is horrible, I am getting 115 MPs wired and between 2.3-26 wireless.
Message 13 of 18
plemans
Guru

Re: MR60 slow WiFi speed

have you checked the difference from 2.4ghz to 5ghz?

Current Setup: CM2000-> SXK30-> GS716v2-> RAXE500->
Message 14 of 18
Jimb9999
Aspirant

Re: MR60 slow WiFi speed

I have the same issue with 2.4 and 5ghz devices. At this point I had to buy another router since my wife and daughter are both doing virtual school. I will try working on this on the weekends so I don’t interfere with them.
Message 15 of 18
bachaan
Aspirant

Re: MR60 slow WiFi speed

Did you get your problem resolved?

 

I am having the same issues.

 

Connecting to Router with cable: ~800+ mbps

Switching to mesh wifi : Drops to ~120mbps

By the time i move near 3rd satelite it drops to < 40 mbps.

 

 

 

Message 16 of 18
plemans
Guru

Re: MR60 slow WiFi speed

@bachaan Have you started your own thread with all your details? (setup, issues, etc)

Current Setup: CM2000-> SXK30-> GS716v2-> RAXE500->
Message 17 of 18
Jimb9999
Aspirant

Re: MR60 slow WiFi speed

At this point I had to get a different router, now that school is over I will try it again. If it continues I will just use the router I bought.
Message 18 of 18
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