MR60

[jgg1950]

Hello, I have MR60 with MS60 satellights Firmware v1.1.6.122. Both MR and MS show no devices connected on the network map? I had a case open (MS60 icon displayed as routers not mesh icons) while under support after all correspondense with Netgrear once the support ended they closed the case, I guess thats how they handel support? Checked WIKI no fix. So back to no devices under network map any help?

Thanks

[plemans]

Are devices connected and working?

do they show up if you're logged in through the browser? 

[jgg1950]

Yes,Yes

[plemans]

so they only don't show in the app? 

Android?
iOS?

what app version? 

[jgg1950]

Yes,Android version 11

[plemans]

what version of the app? 
did you try clearing cache/data on the app?

[jgg1950]

2.14.0.1930 ,yes

[jgg1950]

Thanks for your time

[plemans]

Just checked mine. I'm on the same app version but android 10.

You tried uninstalling/reinstalling? 

could just be an app update issue. 

You might have to use the browser and wait until the next app update.  

[plemans]

Or you can try a scorched earth tactic and factory reset the router and uninstall/reinstall the app and then the router.

[jgg1950]

Hello, I'm on Android 11, While working with Netgear Router factory reset done, Nighthawk uninstalled/installed did it again tonight no change. If I didn't mention on the PC the MS60's icon are correct. during all the testing with Netgear I supplied all screen shots requested and all versions of PC,Android etc.. Last year after installing MR60 nest all was good no changes on any device, they had me upgrade to current Nighthawk version again no change. I'm at a loss.

Thanks

[jgg1950]

Hello, Ya did that no change.

Thanks

[plemans]

Like i said, it could be just an imcompatiblity with Android 11 and the app. I'm on 10 so thats all i can compare with. I reinstalled my RAX as primary and the nighthawk still works/displays fine. 

I don't have an android 11 device to test with at this time. 

[jgg1950]

No expert, What is RAX? Do you how to change version to 10 android?

[plemans]

I just mean I setup my RAXE500 back as a primary router and not as an access point to test out the nighthawk app. 

Got a different android or old phone laying around somewhere that you could try a different phone version on? 

[jgg1950]

I'll check, But why would it work on current phone then stop,any idea's?

[plemans]

No idea. but you've tried pretty much everything from resetting the router to uninstalling/reinstall the app and clearing cache/data. 

And its showing up in the browser. 

[jgg1950]

Ya I don't get it. Thanks for your time I'll keep hunting.

Thanks again

[plemans]

what modem/gateway is the router connected to?

[jgg1950]

Surfboard SB6190 DOCSIS 3.0 cable modem.

[jgg1950]

Same modem when it displayed as correct icons

[jgg1950]

Thanks again let's sleep on it.

[Tobinator]

Did you check "Device Manager" tile on the app? This is the same as the "Attached devices" option on WebUI. It should list all connected clients.

[jgg1950]

Yes on android and Web, that's not the issue if you select the Network map then either MR60 or MS60 no devices connected.

Thanks

[mguaglia]

I'm having the same problem. Not seeing devices on the IOS app's network map. It worked for months. Bought the mesh system in Oct. 2021. Not sure when the device mapping stopped working because I don't check it often. I suspect that the problem began when I let the free Armor Security protection expire, but I can't prove that. Fully up to date on the app version and router and satellite firmware. Following....