MS60 no longer connects to MR60

[Bill_Wood]

I have had a mesh with 1 MR60 and 2 MS60 satellites for over a year.  One of the MS60sstopped syncing with the router this week.  The other one is working fine.  I have tried various combinations of rebooting both the router and the satellite, and using the sync button on the router and then the satellite.  I have also tried the factory reset on the satellite.  I am sure I am overdue for a firmware update, but I will not start that process until both satellites are successfully synced.

[FURRYe38 · Accepted solution]

Might see if a 30-30-30 reset works. 

If not, I would contact NG support and ask to see what your options are:

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/about/contact-us/

[FURRYe38]

Turn OFF the other MS. Bring the one MS to the same room as the MR and try to sync it. 

Has the MR been updated and the MS not updated? If so, might downgrade the MR back to prior version then update the MS first then MR lastly. 

[Bill_Wood]

I did try turning off the other MS and went through every permutation I could think of with the bad MS in the same room as the MR without success.  None of the units have received upgrades.

[FURRYe38]

Does the MS connect to the MR if you connect it via ethernet cable behind the MR? 

[Bill_Wood]

The connection using an ethernet cable does not sync either.

[FURRYe38 · Accepted solution]

Might see if a 30-30-30 reset works. 

If not, I would contact NG support and ask to see what your options are:

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/about/contact-us/

[Bill_Wood]

Thanks.  The 30-30-30 suggestion solved the problem.  Appreciate the help.

[FURRYe38]

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡