- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: Nighthawk MR60 satellite issue connecting after brown out
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Nighthawk MR60 satellite issue connecting after brown out
I have owned the Nighthawk MR60 mesh system for about 10 months. My system has two satellites which worked perfectly for extending the range of my WiFi in my Large footprint home. The system worked trouble free since installation. Two weeks ago we had a series of blackouts due to storm and one night had brown out with lower than normal power coming into home and devices. My main router still works fine, but my satellites will no longer connect, even when moved directly next to the router. I looked through the owner manual and tried all the trouble shooting advice to no avail. I would hate to have to replace the system if anyone has a solution I might be missing.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk MR60 satellite issue connecting after brown out
i don't think it's the brown out. It most likely updated firmware when it rebooted.
I had the same problem. Internet kept turning off and rebooting. I was able to solve it with customer support but thought i'd document it and post it here. There should be an attachment that is poorly put together but will give you the basic steps. It's so frustrating that the satellites don't update with the router.
I've also set my router to not do automatic updates which mean i'll have to remember to go in and look for them.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk MR60 satellite issue connecting after brown out
Thank you for posting a reply. I will try it out this weekend and post if it worked.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk MR60 satellite issue connecting after brown out
Thank you again for trying to help me with my issue. Sadly, it did not work. When I got to the step under: Advanced>Administration>Router update, my satellites did not show, only my router. Since you had lead me to the sign in, I tried going under Basic>Add Netgear Satellite. I went through the steps hoping it would be able to rediscover my satellites, but that did not work either. Since they are no longer identifyable on my system, I can't update the software to match.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk MR60 satellite issue connecting after brown out
Hi Jeff-Dalton,
May you factory reset your Nighthawk mesh system units and see if you're able to sync/update the firmware on your satellites.
Christian
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk MR60 satellite issue connecting after brown out
I pushed the reset button on both satellite units, but that did not help.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk MR60 satellite issue connecting after brown out
Hi Jeff-Dalton,
Please send me a private message with the following info and I'll have our support team reach out.
Email:
Phone:
Preferred Contact Time: (including time zone)
Serial Number:
Router Firmware Version:
Thanks,
Christian
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk MR60 satellite issue connecting after brown out
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more