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Re: Nighthawk Mesh 6 wifi dropping macbooks only, can't reconnect - windows not a problem
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Re: Nighthawk Mesh 6 wifi dropping macbooks only, can't reconnect - windows not a problem
It’s reached the point where I have done totally fresh installs/factory resets on everything.
No improvement.
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Re: Nighthawk Mesh 6 wifi dropping macbooks only, can't reconnect - windows not a problem
I have the same exact issue. I can't believe this.
I've been countless hours on hold and talking to tech support multiple times.
They've tried everything: changing wireless channels, updating firmware, disabling wifi 6 (ax), nothing has worked.
This happens on my macbook, iphone, ipad. All these devices work just fine with all the other hundreds of wifi connections I've used.
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Re: Nighthawk Mesh 6 wifi dropping macbooks only, can't reconnect - windows not a problem
Resetting both these in my devices helped/solved the issue and significantly improved network performance.
Discussions with Apple about what might be going on were responsive.
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Re: Nighthawk Mesh 6 wifi dropping macbooks only, can't reconnect - windows not a problem
@btreu it looks like resetting NVRAM and PRAM helped and made a very noticeable difference. But it wasn't perfect, I'd still notice it drop a few times in a week. But that's still better than dropping once every few minutes!
I found a solution that seems to work even better than that.
I used the manufacturer warranty to get an exchange. That said, I wasted countless hours dealing with technical support.
In hindsight, the most ideal situation: buy it from a retailer / reseller with a generous return policy (NOT BEST BUY). Within that return window, make sure you open it up and confirm that it works. If it doesn't work, return it immediately to the retailer and get something else.
RMA horror story:
I ended up shipping back the router and satellite, and they literally shipped me back a router, but NO satellite. I had to call (let's say I made it clear was very VERY UNHAPPY about it), and they blamed it on their warehouse team (whatever, I don't care! Not my problem, just fix it!) Even worse, they asked me what was the serial number of the satellite I returned to them? WELL--I didn't know I had to record the serial number of the satellite. I had the shipping tracking # so I know it arrived. Lesson learned: save all your serial numbers.
You will waste a ton of time with customer service because they're always asking you for your case number (serial numbers, name, email, phone, all the information that they basically already have!), closing and opening new case numbers (even though it's a same case--which I suspect is to make their customer service metrics look better, as if they're actually solving more problems). You'll be on hold as they pass you from department to department. They'll give you a case number, and then ask you back to repeat the same case number, a few minutes later. Why?
As their customer service is in India, your phone call will also like drop a few times likely because of their bad VoIP implementation (irony for a networking company?)
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Re: Nighthawk Mesh 6 wifi dropping macbooks only, can't reconnect - windows not a problem
Hey
So I got this router last week - all devices in my home are solid on the network except my new Apple Macbook Pro 13" M1 laptop. It drops constantly - I will be on video calls and it just hangs or drops off the network then asks me to share my password from my iphone.
I have an IMAC and no issues, Iphone no issues - just this new Macbook Pro.
I'm going to send the Netgear router back and re-install the Linksys Velop which I was replacing... Pretty bummed as the speeds were great but I need this laptop as my work machine. Why hasn't Netgear fixed this - poor show...
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Re: Nighthawk Mesh 6 wifi dropping macbooks only, can't reconnect - windows not a problem
Same happening to my MAC!
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Re: Nighthawk Mesh 6 wifi dropping macbooks only, can't reconnect - windows not a problem
Same happening here. My MAC looks connected with all bars full, yet, web pages say no internet. I find turning wifi off and on again seems to work.
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Re: Nighthawk Mesh 6 wifi dropping macbooks only, can't reconnect - windows not a problem
I'm having the same issue using 5GHz network with my MacBook Air 2020 M1. During video calls when connected to 5GHz, internet connection locks up constantly. I'm going to try a firmware update as I see one is available for my model.
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Re: Nighthawk Mesh 6 wifi dropping macbooks only, can't reconnect - windows not a problem
Just adding one more to the queue with the same issues as all the others. Bought a RAX45 Nighthawk last week after our ISP provided router crapped out. I have a work PC and the router works fast and reliably. My spouse has a Mac for work- the router drops zoom calls regularly and is near unusable. Very disappointed and planning to return the product. Extremely frustrating
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Re: Nighthawk Mesh 6 wifi dropping macbooks only, can't reconnect - windows not a problem
Having the same issue here. How annoying !! If I read this before buying 😞
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