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Forum Discussion

bvswan614's avatar
bvswan614
Tutor
Sep 07, 2020

Nighthawk Mesh Problem

Nighthawk Mesh WiFi 6 system MK63, AX1800. Not sure whey this doesn't appear in the pulldown window.    Installed this system about a month ago. It work flawlessly up until a few days ago. We had n...
Karren's avatar
Karren
Aspirant
Jan 25, 2021

Just bought this system when setting up in app asked to update firmware... now wifi not detected cannot go any further. What can we do? Have got satellites connecting. Not IT expert!  Do we restart the process or what? I renamed the same as present bt modem as suggested so wouldn't need to reconnect all devices . All was going well until update firmware have enabled local network. Tap try again & keep going round in loop getting nowhere fast

Help!!

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jan 28, 2021

    Hi Karren,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian