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Forum Discussion
kdsharp
Apr 03, 2019Aspirant
AC 1900 WiFi Range Extender EX7000 cannot get to recognize ethernet devices
I recently changed my modem to the new xfinity XB6 modem/router. My NetGear EX7000 range extender is connected to the new router. However, none of the devices connected via ethernet to the range ex...
kdsharp
Apr 03, 2019Aspirant
I have installed the latest firmware upgrade on the extender. The main host router is XFINITY XB6 model. The extender is about 30 ft away. I have confirmed the extender is connected by me using Ethernet connection from my laptop to the extender. One of the devices that is connected via Ethernet is a LUTRON Caseta controller. It was not working until I reset it to factory defaults and went through the set up application. When I did that, I was able to get that to work. The name of the broadband signals and passwords did not change.
FURRYe38
Apr 03, 2019Guru - Experienced User
What ethernet devices are not working when connected to the EX?
Ensure your using a known good working LAN cable between the EX and the LAN device. Cat6 is recommended.
- kdsharpApr 03, 2019AspirantThe only one I am currently concerned with is a URC MX 450 universal remote. I also have a SONY DVD 4K player, a Sony 4K tv and marantz SR 7010 amplifier connected. I haven’t tried them, but none are showing up on my ‘connected devices’ list on the xfinity modem app. Now that I got the Lutron working it is showing up as a connected device where before it wasn’t even listed as an unconnected device
- FURRYe38Apr 03, 2019Guru - Experienced User
So those are wireless connected. When they are connected to the main host router do they appear? Turn OFF The EX and test with all devices connected to the main host router. Then turn ON the EX and let it come to ready. You'll need to reboot all the other devices and see if they will connect to the EX. The URC should if you have it near the EX or in the same room with it.
- kdsharpApr 10, 2019Aspirant
thanks for the advice. It turns out the wifi extender was on its way out. It stopped functioning altogether and would no longer stay on.. The router was also not working, we worked though the analysis with the ISP, modem was sending signal, but router was not transmitting wifi. I ended up tossing all three and bought new equipment. So far, it is functioning fine, as it should.