- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Cable loose in modem port
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The modem port on the router does not hold the cable securely. If the table the router sits on get the tiniest bump the cable moves in the port and the router loses internet. I then have to push the cable in a very tiny amount, less than a millimeter, for the connection to be restablished. I'm guessing the router needs to be replaced/repaired. I've had the router over 90 days, do I really need to pay 50 bucks to just talk to someone at Netgear?
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello jspradley
You will have to talk to support as they handle all RMAs.
https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
All Replies
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello jspradley
You will have to talk to support as they handle all RMAs.
https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Cable loose in modem port
Thanks DarenM. I've actually already contacted support and they've RMA'd it. I originally posted because I thought Netgear might try to charge me $50 just to talk to someone about about a faulty device. On the website they make it soud like you ONLY get free support if it's within the 90day window.
• Introducing NETGEAR WiFi 7 Orbi 770 Series and Nighthawk RS300
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more