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Orbi WiFi 7 RBE973
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Cable loose in modem port

jspradley
Aspirant

Cable loose in modem port

The modem port on the router does not hold the cable securely. If the table the router sits on get the tiniest bump the cable moves in the port and the router loses internet. I then have to push the cable in a very tiny amount, less than a millimeter, for the connection to be restablished. I'm guessing the router needs to be replaced/repaired. I've had the router over 90 days, do I really need to pay 50 bucks to just talk to someone at Netgear?

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Accepted Solutions
DarrenM
Sr. NETGEAR Moderator

Re: Cable loose in modem port

Hello jspradley

 

You will have to talk to support as they handle all RMAs.

 

https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic

 

DarrenM

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Message 2 of 3

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DarrenM
Sr. NETGEAR Moderator

Re: Cable loose in modem port

Hello jspradley

 

You will have to talk to support as they handle all RMAs.

 

https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic

 

DarrenM

Message 2 of 3
jspradley
Aspirant

Re: Cable loose in modem port

Thanks DarenM. I've actually already contacted support and they've RMA'd it. I originally posted because I thought Netgear might try to charge me $50 just to talk to someone about about a faulty device. On the website they make it soud like you ONLY get free support if it's within the 90day window.

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