Cannot connect to 5Ghz EX6400

[ArniePinck]

I'm having a problem connecting to 5Ghx. It's stars scanning a 2.4Ghz and there is a tab that says "Skip to 5Ghz Networks" but when a try to activate this tab, it restarts a 2.4Ghz search. I've reinstalled the Nighthawk app and reset the extender, but this didn't resolve the problem.

[plemans]

where are you seeing this? In the setup page? 

Did you try a different device?

Or where are you seeing this? 

[ArniePinck]

Screen says, "Select an existing 2.4Ghz network". It can't connect to it. There is a tab that says, "Skip to 5Ghz networks". When I tap on it, goes back to the 2.4Ghz scan.

[plemans]

what router are you connecting it to? 

Did you try the installation assistant and not the app?

[ArniePinck]

I don't know what make router as it's supplied by my apartment complex. Besides the cellphone app, I've tried to use the.computer.

[ArniePinck]

I guess nobody can help me with this problem. So, I will return it.