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candlebot's avatar
candlebot
Tutor
Feb 22, 2021
Solved

EAX20 AX1800 Mesh Extender won't connect to XR500 Nighthawk Router

Router Info:  Board ModelFirmware VersionDumaOS Name NETGEAR XR500 V2.3.2.114 A7Legit   Extender Info:  EAX20 - AX1800 Mesh Extender   For some reason I cannot get my extender to...
plemans's avatar
plemans
Guru - Experienced User
Feb 22, 2021

did you set it up using wps? 

If so, try factory resetting the extender and installing it using the installation assistant. 

  • candlebot's avatar
    candlebot
    Tutor
    Feb 23, 2021

    Nope, I set it up using the installation assistant both times 

    • plemans's avatar
      plemans
      Guru - Experienced User
      Feb 23, 2021

      What gateway is the xr500 connecting to 

      • candlebot's avatar
        candlebot
        Tutor
        Feb 23, 2021

        The router is connecting to 192.

  • plemans's avatar
    plemans
    Guru - Experienced User
    Feb 23, 2021

    What actual version of firmware is on the extender? 

    Have you tried manually updating the extender, then doing a factory reset and reinstall? 

    https://www.netgear.com/support/product/eax20

    • candlebot's avatar
      candlebot
      Tutor
      Feb 23, 2021

      THANK YOU, plemans!

      • plemans's avatar
        plemans
        Guru - Experienced User
        Feb 24, 2021

        I take it that must have worked? 

        Glad to see it!