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Forum Discussion
EX2700 firmware upgrade connection problem
hello! I have the EX2700 wifi extender for a couple of years now. i am trying to upgrade the firmware, but i cannot access mywifiext. I tried to connect via ethernet but still cannot access the webpage- it's timed out.When I run troubleshoot, it said DNS is not responding. i have access to the internet, but just cannot access mywifiext. i was able to factory reset the extender, it was only then that i was able to access mywifiext.
3 Replies
A couple things to try.
1. A different web browser or try a different pc entirely
2. log into your router. There should be a connected device list on there somewhere. It should have an ip address for your extender. use that to access it.
i tried 2 other laptops and 3 iphones/ipad, and still i cannot access it.
I did login into my router (arris sbg6400) and i cannot see the ip address or mac address of the extender. maybe that is the cause. I dont know how to fix it.
You should be able to see it on the list somewhere on your Arris. not sure where as I don't have that device.
did you try shutting off the router, hardwiring into the extender, and then accessing it?
